Effective Date: November 2025
Phoenix Digital Agency LLC
Contact: [email protected]
1. Introduction At Phoenix Digital Agency LLC (“we,” “us,” or “our”), your privacy is our priority. This
Privacy Policy explains how we collect, use, disclose, and protect information about our clients and
their customers in compliance with GDPR, CCPA, and other applicable data protection laws.
2. Information We Collect: We collect the following types of information: Personal Information: Names,
email addresses, phone numbers, and business information. Communications Data: Call recordings,
chat transcripts, and other client communications. Technical Data: Cookies, IP addresses, analytics
data, browser types, and device identifiers. Payment Data: Processed securely via Stripe, PayPal, or
other payment processors.
3. Data from Clients and Their Customers: We may process personal information provided by our clients about their customers for marketing automation, communication,
and analytics. We act as a data processor in such cases, and clients are responsible for obtaining
consent where required.
4. Use of Data: We use collected information to: Provide and improve our services, manage client relationships, operate chatbots, AI tools, and analytics comply with legal obligations.
5. AI and Data Usage: We may use data to train, test, and improve AI models (via OpenAI
integrations). All data used for AI training is anonymized and aggregated where possible.
6. Data Retention: We retain data only as long as necessary for business operations or as required by law.
Clients may request deletion or export of their data at any time.
7. User Rights Under GDPR, CCPA, and other laws, users have the right to: Access and receive a copy of their data, request correction or deletion, Opt out of data processing or marketing communications, withdraw consent at any time. Requests can be made by emailing [email protected].
8. Data Security: We store data securely on AWS/Google Cloud with encryption, access controls, and routine security audits to prevent unauthorized access, disclosure, or loss.
9. Cookies and Tracking Technologies: We use cookies and analytics tools (including Google Analytics) to improve user experience, track conversions, and monitor site performance. You can disable cookies through your browser settings.
10. Third-Party Services: We integrate with GoHighLevel, Twilio, OpenAI, and Google Analytics to provide our services. These third
parties process data under their own privacy policies and data protection agreements.
11. Children’s Privacy: Our services are not directed toward children under 16. We do not knowingly collect or store
any data from minors.
12. International Data Transfers: We may transfer data across borders (e.g., to the U.S.) using lawful mechanisms such as Standard Contractual Clauses or other adequate safeguards.
13. Opt-Out and Communication Preferences: Users can unsubscribe from emails or marketing communications by following opt-out links or contacting us directly at [email protected].
14. Call Recordings and Transcripts: We record calls and store chat transcripts to improve service quality, training, and compliance. Access is limited to authorized personnel only.
15. Data Breach Notification: If a data breach occurs, we will notify affected users and
relevant authorities as required by law, within a reasonable timeframe.
16. Updates to This Policy: We may update this Privacy Policy periodically. The latest version will always be available on our website
with the effective date listed above.